The following terms and conditions regulate the purchase of Safesport id products through the websites Safesport id: www.safesportid.com, www.safesportid.at, www.safesportid.de, www.safesportid.fr, www.safesportid.co.uk, www.safesportid.it, www.safesportid.nl and www.safesportid.org.
This contract, in compliance with Spanish law, will be formalized into the following languages: Spanish, English, German, French, Italian and Portuguese.
Reading and acceptance of these terms and conditions is the essential requirement for us to attend your order.
2. Placing an order/Making a purchase
To place an order through our websites, the user must be over 14 and have an e-mail address it provides as contact detail to process its order. The user will also have to provide a physical address to send the products it buys.
The smooth running of the portal requires the user to configure its browser to admit cookies and pop-ups.
By clicking the button 'Confirm order', the user's application will be sent to Safesport id, and then, a purchase confirmation will appear on the website, including order number and details.
A purchase confirmation copy will be also sent to the user's e-mail address.
3. Conditions for not accepting an order
Safesport id reserves the right to cancel any purchase (of an order previously accepted by us), not being responsible for any damage or expense in case of the following situations:
4.1 Methods of payment
The available methods of payment appear at the FAQ/Methods of payment page. If the user tries to make the payment through different ways, Safesport id is not responsible for any loss or damage suffered by the user.
4.2 Prices and currency
The product prices shown on the webpage are inclusive of Valued Added Tax (VAT). Shipping costs are applied to every order. Exact shipping costs depend on the country the order should be delivered. If you need further information about shipping costs and countries, please check the 'Delivery' page on the website.
Prices could be expressed in Euros, US Dollars and British Pounds. Anytime the delivery country is changed while surfing any of the websites, or while using the Cash, prices could be expressed into a different currency since then. If the user's residence country currency is different from that shown on the prices and it makes a purchase, its bank will apply the interest rate of the purchase date.
4.3 Price changes
Prices appearing on the websites are subject to changes. We do reserve the right to change prices without prior warning.
5. Item customization (IDs)
It is possible to create an ID over customizable items through a combination of letters, spaces and numbers. We do reserve the right to refuse contents we consider to be inappropriate or ilegal.
If the customized message is, according to our opinion, inacceptable, your order could be immediately rejected or your purchase could be rejected subsequently. In this case, you will receive a notification by e-mail. Safesport id reserves the right to cancel any ID as it receives them.
6. Transport and delivery
6.1 Delivery: where and when
We perform our products deliveries from our factory Mondays to Fridays, except bank holidays, and we use the transport and logistic provider the user wrote at the 'Shipping method' page.
Check this page to see the list of countries where Safesport id performs deliveries.
6.2 Delivery time
Customized items take 1 to 3 working days to be manufactured. Then we have to add the delivery time. The delivery times shown in our webpage are average times, they depend on every delivery country and on the performance of the chosen logistic provider. These times are out of control of Safesport id and we are not responsible for the delivery time of the logistic provider.
6.3 Delivery in installments
We try to perform your order delivery in one single step anytime we find it possible. We reserve the right to divide your order delivery if (but not limited to), for example, part of your order is delayed or is not available. In the event we have to divide your order, we will inform you of our intention by sending you an e-mail to the e-mail address you provided by the time you performed the purchase. We will not charge you any additional expense.
7. Devolutions and Cancellations
7.1 Cancellation of an order after being issued
The user will be able to cancel any non customized product order for free and without any explanation anytime the order has not been issued.
7.2 Devolution of products after being issued - faulty products
The user will be able to return faulty products issued or products that do not correspond with your order as it receives them (for example, if the color is not the one it ordered or if the text on the ID is not the one it pointed out). The devolution will be admitted within 1 month after the order reception. If your product is customized, you must check if the customized text is the one you pointed out at the purchase process.
In case your claim is justified, we will refund the purchase amount and the shipping costs or we will send a new product according to the user's requirements. If you wish to get practical information about the devolution and refund conditions, check our website FAQs page.
In the event of non customized products, the user will be able to give up the purchase without justifying any cause, although the product is not faulty, within the 7 working days after the purchase reception.
To obtain practical information about devolution conditions, check our website FAQs page.
All order processing through the websites is subject to item availability. We try to guarantee that all our products on sale are in stock. However, we do reserve the right to refuse any order, or to cancel the confirmed orders, with products that are not in stock. In such a case, we would inform you through e-mail and we would refund any payment you could have made.
9. Offer validity
The website offers are valid only by the time they appear on the website, unless a determined period is specified.
10.1 Safesport id is only responsible for the damages in case such damages come from any failure by Safesport id to comply with the contract duties it could have with You or in case the Safesport id responsibility comes from applicable law. The maximum refund for the damages, in such a case, will equal the purchase amount of the products.
10.2 We are not responsible at any case for the information content on the ID plaques the customer showed, for the information to correspond the features of the person wearing them, and for the proper use of the information engraved on the ID plaques by third parties.
10.3 Safesport id does not assume any responsibility for the damages caused to third parties coming from the use of any of our products. We are not responsible for the damages it could cause owing to the inappropriate use of any of our products.
11. Applicable law
These general terms and conditions, and any dispute arising with respect to these general terms and conditions, including its validity, or with respect to the use of the website(s) or any purchase performed in them will be governed by the Spanish Law.